Under Vroom’s Hood

Vroom is an online direct car retailer. We offer great prices because we own every car we sell—low-mileage, reconditioned vehicles. With Vroom, you can browse, finance, and purchase your next car online.

400+
Makes and
Models
250K
Happy
Customers
2 million+
Miles of free pick up
and delivery driven
600+
Dedicated
employees
122
Acres of vehicle
reconditioning
3000+
Vehicles available
right now

Who We Are

The Support Team

Customer Specialist Department

Our Support Team works their car-loving butts off to make sure you love Vroom. They buy and sell their autos too, so they have the skill and knowledge to answer all your questions. The ideal matchmaker for your next machine, the team ensures you and your Vroom are the perfect pair.

The A-Team

Acquisitions Department

These committed explorers scout the country for the best pre-owned vehicles awaiting their dream of becoming a finely reconditioned Vroom car. This is the team that's making sure you get the most cash possible when you sell or trade-in your car. They also work hard to ensure the car you're buying is honestly valued, consistently below dealer prices, and free of hidden fees.

The Recon Team

Reconditioning Department

Remember your friend who knew everything about cars? They're now a Vroom technician. Our Recon Team is responsible for using the latest technology and techniques to recondition each and every car we sell. This talented team sees issues the others miss, which results in a car that you and your family can depend on.

The Dream Makers

Account Management Department

These people are the voice of Vroom. They follow the delivery of each vehicle, sending pictures when loaded on the delivery truck and contacting customers daily to inform them of delivery time frame. They'll follow up after delivery to ensure that we exceeded expectations. They help with customer concerns and generally are the grease of the gears that keep Vroom moving.

The Drivers

Delivery Department

Our team of licensed and reliable drivers are the pedal pushers that pick up and deliver your car. While the drivers don't work for free, the delivery and pickup is included in the price, so you don't have to leave the comfort of your couch when buying, trading, or selling with Vroom. Our drivers love the open road and meeting satisfied Vroom customers.

The Support Team

Customer Specialist Department

Our Support Team works their car-loving butts off to make sure you love Vroom. They buy and sell their autos too, so they have the skill and knowledge to answer all your questions. The ideal matchmaker for your next machine, the team ensures you and your Vroom are the perfect pair.

The A-Team

Acquisitions Department

These committed explorers scout the country for the best pre-owned vehicles awaiting their dream of becoming a finely reconditioned Vroom car. This is the team that's making sure you get the most cash possible when you sell or trade-in your car. They also work hard to ensure the car you're buying is honestly valued, consistently below dealer prices, and free of hidden fees.

Reconditioning Center

100+ acres of state-of-the-art technology

Vroom's massive Reconditioning Center is located just outside of Houston in Stafford, Texas. Here, experienced technicians use cutting-edge technology to fine-tune our inventory. We won't make you visit our factory of magic to buy, sell, or trade a car, but you'll be impressed if you do.

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Press

"Unlike rival marketplaces for used cars, Vroom buys and inspects all of the vehicles it lists for sale on its website."

"The website makes car-buying haggle-free, with prices below market value, so customers can rest easy knowing they aren't getting ripped off."

"Vroom looks a lot nicer than that tool shed on the avenue, and its promises to buyers are better than most auto websites we've seen."

"Selling a car has never been this easy, at least when using Vroom."

"Vroom wants to make buying or selling a used car as quick and painless as ordering an Uber."

"Because it does not spend hours selling to customers, maintaining a brick-and-mortar stores, or paying commissions, Vroom can run more efficiently than a traditional dealership."

"Unlike rival marketplaces for used cars, Vroom buys and inspects all of the vehicles it lists for sale on its website."

"The website makes car-buying haggle-free, with prices below market value, so customers can rest easy knowing they aren't getting ripped off."

Talk about us

"Y'all had the car we wanted. But we fell in love with it. Non commission y'all are there to sell a car and not fight over customers! Was the quickest easiest way of buying a car!"
Jacob M.
Prosper, TX
"This is the way car buying should be. I've ordered cheeseburgers with more effort than I did purchasing a vehicle from Vroom."
Tommy R.
East Rutherford, NJ
"I feel like the process could have gone as quick or as slow as I wanted it to. Usually at car dealerships that's not the case."
Ahson H.
Irving, TX
"Painless, first class service, no risk and a fair price!"
Robert & Stephanie P.
Half Moon Bay, CA
"Y'all had the car we wanted. But we fell in love with it. Non commission y'all are there to sell a car and not fight over customers! Was the quickest easiest way of buying a car!"
Jacob M.
Prosper, TX
"This is the way car buying should be. I've ordered cheeseburgers with more effort than I did purchasing a vehicle from Vroom."
Tommy R.
East Rutherford, NJ
"The smoothest car buying business model out there. No hassle. No drama. Will buy again from Vroom. Thank you for the easiest and most affordable way to purchase a vehicle."
Jamie K.
"Vroom.com has the lowest prices nationwide. Vehicle was delivered to me and my trade-in picked up free of charge. The process did take a bit longer than I would have liked, but the convenience and low price was well worth it..."
Charlotte21
"This place is a breath of fresh air. It made me not hate going to a dealership! I went there a few months ago to look at a car, but decided against it. They contacted me once or twice after my initial visit, but nothing after that (thank you)."
Tanya B.

Backing

Management

Paul Hennessy
Chief Executive Officer

Paul is a car guy at heart, bringing nearly 20 years of experience as a global e-commerce executive to Vroom. His list of accomplishments include leading online marketing efforts at Priceline.com as Chief Distribution Officer, building and running Global Marketing for Booking.com as CMO, and serving as Priceline.com's CEO. Paul is committed to Vroom, its employees, its products, its innovation, and it's customers.

Paula Buzzard
Chief Product Officer

With over 15 years experience designing and launching ambitious products, Paula leads the product team for Vroom. She and her team share a vision: that buying or selling a car should be as easy as ordering take-out. Paula brings product leadership expertise from Google, Fox, Microsoft, and a host of successful startups, but is now exactly 107% dedicated to Vroom's mission to build the future of car sales.

John Caine
Chief Conversion Officer

As former Chief Product Officer at Priceline, John is a creative and experienced leader of building agile teams to experiment rapidly at scale. His passion is to develop a culture of bold, hard-working, and high-integrity contributors that are committed to shipping often and finding solutions where others only see roadblocks. He brings over 15 years of product, business, technology, and strategy to Vroom.

Scott Chesrown
Chief Revenue Officer

Scott takes the lead on Vroom's revenue strategy and growth. There isn't a job at Vroom that Scott hasn't previously held, which makes him the perfect candidate to execute across product, marketing, sales, customer support, and operations. Scott and his team are dedicated to ensuring all digital operations are finely tuned and running smoothly. When it comes to Vroom's caffeine consumption, Scott is in pole position.

C. Denise Stott
SVP, People and Culture

Deni loves a manual transmission and being a part of the driving experience. In her 20 years of HR experience in companies big (Taco Bell, Bank of America) and small (DoubleClick, Yodle), she knows the importance of ensuring that the function is an integral part of the business. Deni is thrilled to be helping build a culture that rewards and develops top talent as Vroom transforms how customers and employees find their drive.

Donnie Doughty
Acquisitions Director

Donnie has been in the automotive industry so long, he has oil in his veins. A third-generation gearhead, his 20 years of experience include owning his own retail and wholesale automotive company. Donnie's expertise lies in finding quality vehicles and delivering them to customers at great prices. With a unique aptitude for the digital arm of the auto industry, Donnie is helping Vroom pioneer new ways to buy cars.

Sarah Feingold
General Counsel

As Vroom's general counsel, Sarah brings together her passion for entrepreneurism and the law. Sarah spent almost a decade playing an integral role in Etsy's admirable growth as its first in-house counsel and 17th employee. Now she handles all things legal at Vroom. Sarah's Personal Mission Statement is, "I empower dreamers, partner with doers, educate thinkers, and inspire the aspiring."

Keith Tubbs
Director, Supply Chain & Logistics

Keith brings over 25 years' experience implementing enterprise-level retail supply chain programs to Vroom's mission of revolutionizing the online car buying experience. Leadership roles with healthcare startups and customer-obsessed companies like Zappos, Amazon, and Starbucks, have paired his drive for building scalable fulfillment systems with his passion for incorporating the voice of the customer into every step.

Ed Williams
EVP of Operations

After graduating from Texas A&M (whoop!) with a degree in engineering, Ed started his career working on the highly classified B-2 Stealth Bomber. He decided to shake things up in the automotive industry by joining Texas Direct Auto, where he architected one of the first used-car factories in the world, processing over 4,000 cars a month. He is excited to open more factories to get Vroom cars delivered to you even faster.