BUYSELL/TRADE
VROOMPROTECT

Hit the Road Worry Free

Vroom offers a full suite of protection products to give you added peace of mind for today and tomorrow. VroomProtect products are provided and administered by Safe-Guard Products International, LLC.The VroomProtect mark is a trademark of Vroom, Inc. and any use by Safe-Guard Products International, LLC is under license.
Protection Page Car
MECHANICAL COVERAGEFINANCIAL COVERAGEEVERYDAY COVERAGECOMPLIMENTARY COVERAGE

Mechanical Coverage

Vehicle Service Protection

Most of Vroom's vehicles are still covered under their original manufacturer's warranty, but the coverage may be limited. The Vehicle Service Protection (VSP) product is designed to help protect you from unanticipated expenses that come with unexpected repairs.
Benefits
Benefits beyond your vehicle’s factory warranty program 1
Mechanical repair coverage including coverage of parts and labor for up to 10 years or 120K miles 2
Up to 1,500 covered parts in the event of mechanical breakdown
Includes coverage for gas and electric vehicles
Nationwide repairs and claims handled by all authorized service providers 3
24-hour roadside assistance, up to $100 per occurrence, with enhanced roadside benefits including battery service, flat tire assistance, lock out assistance, fuel/fluid delivery and towing reimbursement 4
Rental car reimbursement up to $50 per day for up to 10 days if required 4
Interested in an electric vehicle?View Electric Vehicle Service Protection (eVSP) coverage details.
WHAT'S COVERED
Manufacturer WarrantyVehicle Service Protection
Engine
Transmission
Drive Axle
Additional Mechanical Repairs
Roadside Assistance
Use Your Local Service Provider
Transferable And Refundable
Towing Reimbursement
Rental Car Reimbursement
Trip Interruption Coverage
Coverage exclusions and limitations may apply. Mechanical breakdowns covered by your vehicle’s manufacturer’s warranty; caused by accident, collision, vandalism, or weather-related conditions; caused by lack of maintenance or pre-existing conditions; Repairs performed without prior authorization. Platinum exclusionary coverage includes all mechanical parts of your vehicle in the event of a mechanical breakdown/failure unless they are specifically listed as not covered in the exclusions section of the Agreement.1. Additional exclusions may apply. Please refer to the applicable Agreement for specific coverage details, including limitations and exclusions. 2. Coverage runs concurrently with any applicable manufacturer’s warranties. 3. If the Customer returns to Texas Direct Auto Care for repairs, the deductible will be waived by Texas Direct Auto Care. 4. Due to a covered mechanical breakdown or covered failure. The Travel Interruption Benefit is not available to California and New York residents. See your Agreement for more information.

Financial Coverage

Guaranteed Asset Protection

If your vehicle is ever declared a total loss due to an accident, theft, or natural disaster, the amount your insurer pays may fall short of your finance agreement balance. That financial “gap” and primary insurance deductible can add to up to thousands of dollars. Guaranteed Asset Protection (GAP) may help by waiving some or all of the difference between your primary insurance settlement and the outstanding balance on your vehicle’s financing. 1 GAP may also provide coverage for your insurance deductible, subject to the terms and conditions of the program.
Benefits
Waives up to $50,000 of the “gap” due to a covered total loss
Includes coverage for your primary insurance deductible up to $1,000 2
Covers vehicle finance agreement terms up to 84 months 3
HOW GAP HELPS PROTECT YOUR INVESTMENT
Outstanding finance agreement balance$34,000
Insurance Assessment of vehicle's actual cash value- $29,000
Amount you owe$5,000
Primary insurance deductible+ $1,000
Your potential expense$6,000
Waived by GAP- $6,000
Out-of-pocket expenses with GAP$0
GAP coverage graphThese examples are for illustrative purposes only. Actual Gap Waiver benefit calculations will vary based on your specific circumstances and may not result in a GAP waiver benefit.
Coverage exclusions may apply. Any amounts or terms exceeding the program maximum limits listed under “Benefits” or in your Addendum. Any amounts owed on your vehicle finance agreement resulting from late fees, due date changes, or from missed, delinquent, deferred, or skipped payments. Total losses resulting from dishonest, fraudulent or illegal acts (such as DUI) by customer, customer’s family member, or other person acting under customer’s authority. Vehicles used for competitive racing or for a prohibited commercial purpose, including, but not limited to, ride share services. If the customer has refinanced the original covered vehicle or the vehicle finance agreement. If the following deductions are taken by the primary insurer: prior damage, salvage, missing items, excess towing, custom equipment and storage. Additional exclusions may apply. Please see your Addendum for specific coverage details, including limitations and exclusions.1. Please see your Addendum for details. GAP programs vary by dealer/lender/state of purchase. Maximum eligibility limits, coverage limits, and exclusions apply. Note that you remain responsible for past due payments, late fees, other charges on your vehicle finance agreement, and any other amounts that are not covered by the GAP product. 2. Primary insurance deductible coverage is not available in all states. See state-specific provisions in your Addendum for complete details. 3. This is a limitation on the vehicle finance agreement term. No coverage will be provided for the portion of the outstanding vehicle finance agreement balance resulting from the vehicle finance agreement term being greater than 84 months. In the event of a total loss, the outstanding vehicle finance agreement balance will be re-amortized as if the vehicle finance agreement term was 84 months (unless state law provides otherwise).

Everyday Coverage

TIRE & WHEEL PROTECTIONDENT PROTECTIONKEY PROTECTIONWINDSHIELD PROTECTION

Tire & Wheel Protection

Tire & Wheel Protection provides coverage in the event of damage to your tires or wheels as a result of road hazards such as metal, nails, glass, debris and potholes. Your tires and wheels are the only parts of your vehicle that come in contact with the road. Be prepared for road hazard damage with Tire & Wheel Protection.
Benefits
Repair or replacement 1 of tires due to structural damage caused by a covered road hazard
Repair or replacement 1 of a wheel if road hazard damage prevents the wheel from sealing to the tire or maintaining the tire manufacturer’s air pressure specifications
Cosmetic wheel repair is available as part of the Multi-Coverage Protection Plan 2
Covers associated repair costs, such as mounting and balancing
Provides continued coverage for the replaced tires and wheels
Towing expenses reimbursed up to $100 per occurrence in the event of covered road hazard damage
No limit to the number of covered structural damage claims
No mileage limitations
No deductible
Coverage exclusions and limitations may apply. Damage to tires with less than 3/32" tread depth when damage occurs, normal wear and tear, vandalism, or road conditions found in construction sites/zones. Cosmetic damage to tires or wheels Cosmetic damage to chrome/chrome clad wheels. Repairs/replacements made without prior authorization. Additional exclusions may apply. Please see your Product Agreement for specific coverage details, including limitations and exclusions. Coverage may vary by dealer/lender/state.1. Repair of the structurally damaged tire or wheel will be attempted first. If the structurally damaged tire or wheel cannot be repaired, it will be replaced. 2. Cosmetic wheel repair is limited to sanding, painting, or refinishing the wheel, without the need to apply additional material or bend/straighten the wheel.

Dent Protection

The best time to consider optional Dent Protection is well before you get your first dent or ding. Dent Protection offers coverage that helps eliminate these unsightly and unavoidable imperfections. Using a paintless dent repair process, door dings and minor dents will be repaired without harming your vehicle’s paint job or requiring new coats of paint.In addition to blemishing the appearance of your vehicle, dents and dings may affect the vehicle’s resale or trade-in value. Dent Protection makes it easy to protect your investment. Best of all, repairs can be made conveniently at the dealership, your home, or at your workplace, with no out-of-pocket costs.
Benefits
Covers permanent removal of door dings and minor dents up to four (4) inches in diameter, without harming your vehicle’s factory finish
Includes hail damage coverage up to the lesser of your primary insurance deductible or $1,000 per incident 1
Repairs conveniently performed at your home or office
Unlimited claims and no deductible
No mileage limitations
Coverage exclusions and limitations may apply. Dents or dings that are larger than four (4) inches in diameter, not located within an accessible area or that cannot be repaired by the paintless dent repair process. Repairs that will affect or damage the vehicle’s paint or finish. Damage caused by vandalism. Additional exclusions may apply. Please see your Product Agreement for specific coverage details, including limitations and exclusions.1. Hail damage coverage is not available in all states.

Key Protection

Lost or damaged vehicle key fobs and remotes can cost hundreds of dollars to replace. That’s why it’s a good option to get Key Protection. Whether your keys are lost, damaged, or locked inside your car, we’ve got you covered.
Benefits
Replaces the covered vehicle key/remote, up to $800 per occurrence
Provides lock-out assistance for the covered vehicle, up to $100 per occurrence
Covers towing to the nearest registered service facility, up to $100 per occurrence
Reimburses taxi/rental vehicle/public transportation, up to $75 per occurrence
No deductible
Coverage exclusions and limitations may apply. Replacement keys for more master keys than you received with the covered vehicle at the time of product purchase. Replacement keys, if your keys are covered by the manufacturer, repairer, or supplier’s warranty or recall. Any replacement keys made without prior authorization. Additional exclusions may apply. Please see your Product Agreement for specific coverage details, including limitations and exclusions. Coverage may vary by lender/state.

Windshield Protection

As your windshield is your window to the open road, it’s worth having optional Windshield Protection. 1 A small chip or crack in your windshield can be distracting and obstruct your view. And if left unfixed, it can compromise the structural integrity of your entire windshield. When your windshield needs a repair, the advantage of having Windshield Protection is clear to see.
Benefits
Unlimited repairs of front windshield due to chips and cracks caused by road debris
Repairs can be performed conveniently at your home, office, or authorized service provider
No limit to the number of occurrences
No mileage limitations
No deductible
Coverage exclusions and limitations may apply. Replacement of the front windshield. Damage to areas other than the front windshield. Stress cracks or cracks over six (6) inches, or if repairs will result in an obstruction of the driver’s line of sight. Damage caused by hail, vandalism, or neglect. Additional exclusions may apply. Please see your Product Agreement for specific coverage details, including limitations and exclusions.1. Windshield Protection is not available for purchase in some states.

Complimentary Coverage

Confidence comes standard with every Vroom vehicle.
COMPLIMENTARY1-year roadside assistance24-hour emergency assistance to help you prepare for the unexpected. We offer help 24 hours a day, 7 days a week, 365 days a year.
Towing, flat tire, oil, fluid, water, fuel delivery, battery, and lock-out assistance
Up to $600 in emergency travel expense reimbursement 1
No deductible
COMPLIMENTARY90-Day limited warrantyThe limited warranty helps to minimize unexpected costs associated with mechanical breakdown, repairs, parts, and labor.
Covers unexpected costs due to mechanical breakdown repairs such as parts and labor
Protection for 3 months / 6,000 miles, whichever comes first
Only a $50 deductible per occurrence
Coverage exclusions and limitations may apply. This content provides general information about Vroom's 90-Day Limited Warranty ("Limited Warranty") and 1-Year Roadside Assistance ("Roadside Assistance") product, and should not be solely relied upon when deciding what, if any, products to buy. Neither the Limited Warranty nor the Roadside Assistance are insurance. All transactions related to the Limited Warranty and/or Roadside Assistance are governed solely by their respective written agreements, which contain the specific terms, conditions, and coverage details, including limitations and exclusions. Coverage may vary from state to state. Some vehicle models may not be eligible for coverage. Please contact Vroom for more information at 855-524-1300.1. Not available to California or New York residents.

Questions?

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(855) 524-1300

Coverage exclusions and limitations may apply. VroomProtect products are optional and are not insurance. All transactions related to the optional VroomProtect products are governed solely by the provisions of the respective customer agreements (“Agreements”). This site provides general information about VroomProtect products and should not be solely relied upon when purchasing coverage. Please refer to the Agreements for details of terms, conditions, and specific coverage details, including limitations and exclusions. Coverage may vary by state. Not all vehicle models may be eligible for coverage. The provider and administrator of VroomProtect products is Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, except in Florida where the provider and administrator is Safe-Guard Warranty Corporation, Florida License Number 60126, Two Concourse Parkway, Suite 500, Atlanta, GA 30328. Safe-Guard is responsible for the performance of all obligations under the Agreements. Safe-Guard Products International, LLC and its affiliates operate under an agreement with Vroom, Inc. and/or its affiliates to provide VroomProtect products.
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