Reviews & Media

We’re changing vehicle ownership forever. We work hard to make drivers happy, but there's always more to do. Feedback and reviews help us achieve more and make our customers happy.

Customer Feedback

Our Favorite Reviews

“Best auto buying experience of my life!”
Lorenzo M.
Desoto, TX
“I've probably purchased 15-20 vehicles in the last 25 years and, by far, this was the easiest, friendliest, most professional experience I've EVER had. Everyone on staff deserves a big raise!”
Eric P.
Englewood, CO
“The process was easy and the 7-day money back gives you confidence in buying a car sight unseen. The three-month/6,000 mile warranty gives you complete peace of mind.”
Joe A.
Elmhurst, IL
“My first time buying a car sight unseen. I was blown away with the car when it was delivered. It looked showroom and clean and I was most impressed with your company and personnel. It was very efficient and straightforward.”
Berry B.
Fayetteville, NC
“This was the first time I bought a car, sight unseen, online. Vroom staff were extremely professional to deal with, quelling my anxiety about online car buying. Vroom delivered a superior product that was actually better than described for a fair price, and immediately addressed the situation when I had a transaction issue. I highly recommend Cheney and Sherri and will certainly be buying a car from Vroom again.”
Mark H.
Prairieville, LA
“This is the way car buying should be. I've ordered cheeseburgers with more effort than I did purchasing a vehicle from Vroom.”
Thomas R.
EAST Rutherford, NJ

Recent Reviews

Who do I speak with regarding the rotors on the vehicle. I signed for the vehicle on the 1/11. When I drove away, I noticed the following items: 1. The entertainment system (CUE) did not respond 2. The car was due for an oil change 3. I heard brake noise when backing up I followed up with a Cadillac dealership to confirm warranty. I dropped my car off on Monday, 1/16. The first two items are covered. Upon examination of the brakes, the rear rotors need to be replaced. "Wear and Tear" are not covered by the manufacturer warranty but I expected that a brake inspection within 5 days of delivery would be covered by the limited warranty with VROOM/Texas Auto Direct. The service writer is Ron Roberts at 775.333.8793. Reno Buick GMC Cadillac. He has invited a call for details of the repair needed. Please advise on what steps I need to take or forward this correspondence to the those who handle this kind of issue. I will also get this info to my salesperson and finance manager as well. Thanks again! Dorzell King 775-442-1442
BOUGHT 
a day ago 
8
DORZELL E.
It was a great experience, just seemed weird to make such a large purchase online.
BOUGHT 
a day ago 
8
MATTHEW G.
Price for the car was very competitive and process was very easy.
SOLD 
2 days ago 
10
Scott K.
Service was very slow and unresponsive. Took me a month to get my car as a lot of mistakes were made on the paperwork. No one followed up with what I had submitted.
BOUGHT 
2 days ago 
7
Hakop T.
Load more
businessinsiderassetsassetsassetsassetsbloomberg

Press

“Unlike rival marketplaces for used cars, Vroom buys and inspects all of the vehicles it lists for sale on its website.”

“The website makes car-buying haggle-free, with prices below market value, so customers can rest easy knowing they aren't getting ripped off.”

“Vroom looks a lot nicer than that tool shed on the avenue, and its promises to buyers are better than most auto websites we've seen.”

“Selling a car has never been this easy, at least when using Vroom.”

“Vroom wants to make buying or selling a used car as quick and painless as ordering an Uber.”

“Because it does not spend hours selling to customers, maintaining a brick-and-mortar stores, or paying commissions, Vroom can run more efficiently than a traditional dealership.”

“Unlike rival marketplaces for used cars, Vroom buys and inspects all of the vehicles it lists for sale on its website.”

“The website makes car-buying haggle-free, with prices below market value, so customers can rest easy knowing they aren't getting ripped off.”