Whew...ok where to begin. I found a beautiful car and started the process on March 3rd. Offer for my vehicle was awesome, contract was delivered in a couple days, returned and boom we are rolling! I had some reservations and tried to contact my salesman to no avail...but the car was delivered in about 10 days total...but had my salesman called me back I'd have told him to stop the process because I didn't realize a few features on the car were not to my liking. So I returned the car and opted to jump on the merry go round again. They picked up my trade and the vehicle I didnt want to purchase within a few days. My new salesman Miguel was awesome. He actually called me back when I called him (big deal when you're doing a deal all online). We managed to get the deal worked for the new car but I must admit having to pay for shipping for the 2nd vehicle when I tried to stop the first one does bother me as I feel they should have covered the cost of that. Fast forward to car #2...once the contracts were delivered...crickets. That is until I leave a review...then Ms. Diane swooped in and things changed dramatically. I begin to get updates, they sent the check to pay off my trade, and my vehicle arrived 2 days early. All in all the process works great but the communication needs to be addressed. Seems there are alot of young sales people that don't value communication and that will run a customer away in a hurry. So outside of have to pay the second delivery fee and only having the one key (which I knew about but still stings my pockets to have to purchase a 2nd key) I am a happy customer.
MACK — APR 1, 2020
APR 1, 2020