I have called Vroom multiple times to ask for a delivery date, was promised an update “same day” on several different days, and nobody has gotten back to me. Buying from Vroom appears to be a logistical disaster and I would never recommend it to anyone. This is the worst “online” shopping experience that I have ever had to deal with. I feel that I have had to call so many times, I’m like a part-time Vroom employee at this point. I would have rather bought another vehicle from a dealer. I would be driving it by now.I initiated this purchase on March 11th. It’s now March 25th, two weeks later, and I still have no idea when I will get the car. Neither does anyone at Vroom, whose employees prefer to transfer me from one voicemail and one department to another without taking any responsibility to address my concern. It took a full week just to complete the paperwork because of Vroom’s burdensome requirements.I don’t understand how a company this poorly run can stay in business. I wouldn’t want anyone else to go through this “process” while buying a car.

The Phoenix Team is the best! Purchase was complete within 24hrs and vehicle was delivered within 2 business days as stated on the website! Go Vroom!

Everything was smooth and great. I would definitely use them again. Even came with a warranty.

Super easy and friendly customer service based company. Made the whole process quite seamless and kept me aware of the process the entire time. Delivery was a breeze, Ron and the entire team in Ocoee were phenomenal!

Purchasing a vehicle from Vroom was by far the worst vehicle purchase transaction I ever experienced. The first vehicle I purchased from Vroom actually went relatively smoothly, so I came back to Vroom to purchase a second vehicle. That transaction was a nightmare, as I waited for an extended period of time to get the title. Then, over ONE YEAR later, after I had paid cash for that second car and held a clear title with no lien, Vroom contacted me and said that I owed them nearly $30,000 for the vehicle. They provided no proof for this claim, and threatened to commence collection proceedings. When I called Vroom customer service about this, they said that their records showed that I owed nothing for the vehicle. After two months of back and forth and me having to waste a day putting together all of the proof that I had actually purchased the vehicle for cash, Vroom said the $30,000 demand was an error on their part. How exactly do you make an error like that?

Fantastic experience from day 1, first speaking to Jaime, then being assigned to my very own personal representative, Mohsin Aziz, the best! Throughout my extensive communication with Mohsin, he was extremely courteous, timely with his responses to me, and he kept me updated every step of the way. The entire process was quick and convenient... began process on 2/8...car delivered with 90-day temporary plates and registration on 2/25... permanent plates and registration arrived on 3/21! I've been telling all my friends and family about my awesome Vroom experience and my beautiful 2020 Chevy Equinox!