Reviews & Media

We’re changing vehicle ownership forever. We work hard to make drivers happy, but there's always more to do. Feedback and reviews help us achieve more and make our customers happy.

Customer Feedback

Our Favorite Reviews

“Best auto buying experience of my life!”
Lorenzo M.
Desoto, TX
“I've probably purchased 15-20 vehicles in the last 25 years and, by far, this was the easiest, friendliest, most professional experience I've EVER had. Everyone on staff deserves a big raise!”
Eric P.
Englewood, CO
“The process was easy and the 7-day money back gives you confidence in buying a car sight unseen. The three-month/6,000 mile warranty gives you complete peace of mind.”
Joe A.
Elmhurst, IL
“My first time buying a car sight unseen. I was blown away with the car when it was delivered. It looked showroom and clean and I was most impressed with your company and personnel. It was very efficient and straightforward.”
Berry B.
Fayetteville, NC
“This was the first time I bought a car, sight unseen, online. Vroom staff were extremely professional to deal with, quelling my anxiety about online car buying. Vroom delivered a superior product that was actually better than described for a fair price, and immediately addressed the situation when I had a transaction issue. I highly recommend Cheney and Sherri and will certainly be buying a car from Vroom again.”
Mark H.
Prairieville, LA
“This is the way car buying should be. I've ordered cheeseburgers with more effort than I did purchasing a vehicle from Vroom.”
Thomas R.
EAST Rutherford, NJ

Recent Reviews

Fair pricing. Easy process.
SOLD 
21 hours ago 
10
Adam K.
My third car purchase. This last purchase wasn't as customer friendly, the warranties were not the best or competitive. The apr from capital one was higher than the capital one quote we received. The car was in great shape except for a problem with the brakes, which we have not received a return call from the service department.
BOUGHT 
a day ago 
7
RHONDA K.
Salesperson and transportation ppl were totally out of sync. Title was not sent or brought up until I asked and it was sent out later than expected. Salesperson did not know where my car was and I had to prove for him to go inquire. Transportation damaged my car due offloading. Will ponder return of the car because of the experience.
BOUGHT 
a day ago 
0
ZHAOLUN M.
Basically communication. You never knew where you were at in the sales process and it was hard to get anyone to answer or return phone calls. I gave a 7 because the car was as pictured and they guy who delivered my car was really personable and communicated well, other than that, I wasn't too impressed with the sales process.
BOUGHT 
a day ago 
7
Matthew M.
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Press

“Unlike rival marketplaces for used cars, Vroom buys and inspects all of the vehicles it lists for sale on its website.”

“The website makes car-buying haggle-free, with prices below market value, so customers can rest easy knowing they aren't getting ripped off.”

“Vroom looks a lot nicer than that tool shed on the avenue, and its promises to buyers are better than most auto websites we've seen.”

“Selling a car has never been this easy, at least when using Vroom.”

“Vroom wants to make buying or selling a used car as quick and painless as ordering an Uber.”

“Because it does not spend hours selling to customers, maintaining a brick-and-mortar stores, or paying commissions, Vroom can run more efficiently than a traditional dealership.”

“Unlike rival marketplaces for used cars, Vroom buys and inspects all of the vehicles it lists for sale on its website.”

“The website makes car-buying haggle-free, with prices below market value, so customers can rest easy knowing they aren't getting ripped off.”