WE HAVE CALLED AND CALLED. NO ONE HELPS. NOT MANAGEMENT NO ONE! WE WANT THIS CAR BUT WE ARE WANTING OUR MONEYBACK. YALL SUCK!

I was like everyone else. skeptical as its an online purchasing system that doesnt have great reviews. Boy was i wrong the process from start to finish was so amazing and easy. I was informed at each step o f the process. They made sure everything that i either had questions about or concerns were met. I will continue to let anyone that asks if they want an easy car buying experience this is the way to go.

We read the reviews AFTER sending in our down payment, we got extremely nervous, but everything went smoothly! Vroom continued to communicate with us and vehicle was delivered on the set date and paperwork sent for title a week later! Don’t be worried about the reviews too much, Id recommend just be patient and communicate!

I will never buy another car from Vroom. This was the second time I purchased a car from Vroom and each time there’s been some sort of problem. The first time was fairly minor, but this time it has been the worst car purchasing experience I’ve ever encountered. To start from the beginning I placed a deposit on a vehicle and went to work. I work late into the evenings and was checking my phone constantly to see if I got any notifications from Vroom. The next morning when I woke up, I had, an email from Vroom saying my deposit was going to be returned in 3 to 5 business days. Never attempted to contact me or send me any of the required paperwork for me to fill out. They just canceled my deposit. I called Vroom to find out why and no one could give me an answer but said the car was still available but I had to put another deposit down. When I got the purchase order I saw that the car price had been raised $1000 from the previous day. I contacted and it was fixed but took almost an entire day to get it fixed I waited and waited and was told the vehicle will be shipping out soon, but then received a call, saying the car needed a new tire, rotors, windshield and battery. And I was told they were unsure on how long it would take to get those things fixed so I would just have to wait. I asked since the rotors were being replaced to replace the brake pads. All I would get was short three to five word sentences that really didn’t say anything. So after waiting what felt like forever I was told the vehicle was going to be shipped and could expect it on the third. I had to reach out several times to get any sort of information and it was not until the sixth when the car was delivered, the delivery truck driver called and said he was about 45 minutes away. This was the first and only time we were contacted about the delivery we had to drop everything and I was late for work to get the car. I ended up not being able to stick around and going to work and get a phone call from my wife saying the dash is making a horrible noise and the sliding door won’t close. I instantly call Vroom and get no response. I send emails and for three days was told someone to reach out to me. I regret not sending the car back, but we were desperate for another car and decided to stick it out I decision I was still regret to this day. Finally Aric reached out to me to help me start solving the issues at hand. They still have not been fixed but it seems like we have a solution. The problems with the car should have been prior to it being shipped or placed for sale. Your 182 point inspection is a bowl of crap and cannot be trusted. I have spent hours and hours of my own time having to take the car the dealership, hounding the customer service representative for answers, because most responses are initially inadequate. The car was purchased two months ago and I’m still having to deal with it. The one we don’t even use the heater is so horrendous. It makes you want to punch yourself in the face every time you turn it on and it has to be because of the weather is cold and need the defrost on. I’ve had to beg and fight for every single dollar to get the problems corrected. These problems should’ve been caught. I know I’m repeating myself but I can’t emphasize even more that these problems should have been caught, and I should not have to waste my free time to get them fixed. When the parts finally come in, I’m gonna have to go 2 to 3 days without a second car. I have four kids and it puts a huge impact in our family. The fact that no one has ever reached out to actually apologize for the inconvenience or the fact that I’m not asking for money But someone to say I’m sorry for the inconvenience. I will be telling people to never use Vroom and I tell them that it is the worst experience I’ve ever had buying a car.

I do not recommend this to anyone who needs a car fast. This is not a fast process. If you can wait a month for a car then it works great. If not go to a local dealership. You will have to purchase insurance and the time you get the car it’ll be time for you to pay for the second month of insurance.

This was truly a great and easy experience from start to finish! Thankful for the seamless transaction!