see what our customers are saying

So I will start off an say the purchasing process was smooth and the car specialist (Mohammed was mine) were great and paid attention. However after the initial purchase they do leave you in the dark for about 5 days regarding the status of your delivery. So I did contact them regarding it, and they were prompt to respond. The only hiccups were the delivery partners, they seemed very rushed and they delivered on a day I specified not too. So that was an unexpected surprised, had to cut work short just to receive the delivery. But on to the vehicle, the car is ABSOLUTELY AMAZING! The inside looks practically new! Very clean interior and everything works! They even included some windshield covers to block out the sun! I would recommend this to a friend, but I would also recommend that Vroom find some better delivery partners.

The best used car buying experience for me. Fast easy service , quick results , and hassle free. The customer service team stayed in communication with me.

This is the first time I've purchased a used vehicle and the first time I bought a vehicle online. After starting the purchase, I read several reviews from a different platform. Although there were several good reviews, there were some complaints with bad reviews. This made me feel skeptical and nervous, but I kept a positive attitude. From then on, start to finish, the purchase process was expedient and simple. Customer service was excellent. I even called Vroom back with a list of questions/concerns after reading the reviews. Our car was exactly as described and arrived in perfect condition. Of course, a little dusty, which is to be expected during intrastate transport. I will definitely choose Vroom when we are ready to purchase again.